aq880's Privacy Policy

1 Introduction and Scope

aq880 is a safe and reliable platform for online betting and casino users in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what types of information are collected from you when you use the aq880 website and app, how it is used, and how it is kept secure.

This privacy policy applies to all services of aq880 — including our website aq880.lat, mobile applications (where applicable), live chat support, email communications, and services provided through any other digital channel.

By using aq880's services, you consent to the collection and processing of information as described in this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact us.

2 Data Collection Process

aq880 collects various types of information to provide users with the best possible service. This information comes from two main sources:

2.1 Information You Provide Directly

When you create an account on aq880 or use our services, you voluntarily provide the following information:

• Full name and date of birth (required for age verification — only those aged 21 and above may register)
• Email address and mobile number
• Payment information (bKash number, Nagad number, Rocket account, or Upay account)
• National identity card or passport number (for KYC verification)
• Address and nationality
• Bank account details (where applicable)
• Any information you provide when contacting our support team

2.2 Automatically Collected Information

When you use the aq880 platform, the following information is collected automatically:

• IP address and device type (mobile, desktop, etc.)
• Browser type and version
• Operating system information
• Time and duration of website access
• Pages visited and usage patterns
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity records

3 Purpose of Data Use

aq880 uses the information collected from you for the following legitimate purposes:

3.1 Account Management

Your personal information is required to create, verify, and manage your aq880 account. This includes identity verification (KYC), age confirmation, and maintaining account security.

3.2 Payment Processing

Your payment information is required to complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay. This information is essential to ensure the minimum deposit of ৳200 and withdrawal of ৳500 conditions are met, and to complete withdrawals within a maximum of 1 hour.

3.3 Customer Service

Our support team may access your account information to assist you through 24/7 live chat support in Bengali and via email.

3.4 Platform Improvement and Personalization

By analyzing your gaming preferences and usage patterns, we make the aq880 platform better and easier to use, and provide you with relevant offers and bonuses.

3.5 Legal Compliance and Fraud Prevention

Your information is used for anti-money laundering (AML), fraud detection, and meeting legal obligations.

4 Data Storage and Security

aq880 takes both technical and administrative measures to keep your personal information secure.

4.1 Data Retention Period

Your information is retained for as long as your account remains active and for the period required by legal obligations. Even after an account is closed, some information may be retained for a specified period for legal reasons.

5 Cookie Policy

The aq880 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: These cookies are required for the basic functionality of the website — maintaining login sessions, security protection, and so on.
• Functional Cookies: These cookies are used to remember your preferences (such as language).
• Analytics Cookies: These cookies are used to understand website usage patterns, which helps us improve our services.

5.2 Cookie Controls

You can manage cookies by changing your browser settings. However, please note that disabling essential cookies may cause some important features of the aq880 platform to stop working.

6 Sharing Information with Third Parties

aq880 never sells your personal information to third parties. However, in certain circumstances we may share your information with the following parties:

6.1 Payment Providers

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These organizations have their own privacy policies.

6.2 Technology Partners

Game providers (such as PG Soft, Pragmatic Play, JILI, Spribe), live casino software providers, and platform infrastructure providers may be granted access to limited information for the purpose of delivering services.

6.3 Legal Obligations

Your information may be shared with relevant authorities in the case of a court order, a lawful request from law enforcement, or a legal obligation. In such cases, only the information that has been specifically requested will be provided.

6.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases, we will notify you in advance.

7 Your Rights

aq880 believes you should have full control over your own information. As a user of our platform, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information stored in your account.
• Right to Erasure: In certain circumstances (such as when closing your account), you may request deletion of your information, though some data may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
• Right to Data Portability: You may request to receive your information in a structured, machine-readable format.
• Right to Object: You may object to the processing of your information for specific purposes.

To exercise these rights, please contact our support team via live chat or email. We will respond to your request within 30 business days.

8 Protection of Minors

aq880's services are intended only for those aged 21 and above. We do not knowingly collect any personal information from minors.

Through age verification at registration, we ensure that no minor is able to create an account on our platform. If a minor's account is identified for any reason, that account will be closed immediately and all related information will be deleted.

If you become aware that a minor is using aq880, please contact us.

9 Policy Changes

aq880 reserves the right to update or change this privacy policy as needed. In the event of any change:

• The updated policy will be published on this page and the "Last Updated" date at the top of the page will be changed.
• For significant changes, we will send a notification to your registered email address.
• Continued use of aq880 after a change will be taken to mean that you have agreed to the updated policy.
• If you object to a policy change, you have the right to request that your account be closed.

We recommend that you revisit this page from time to time to stay informed about the latest privacy policy.

10 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our support team is available 24 hours a day, 7 days a week to provide assistance in Bengali.